Call Center Solutions

Cloud Hosted Solutions to Serve Enterprise-Grade Contact Center

Wow's Hosted call center solution is primary telecommunication solution which aid the organization to get the communication in the best possible way by reaching out the right people at the right point in time and hence making the best of the opportunity keeping the pace with the changing time. Our user friendly software includes real time visual monitoring and advanced dialing features which will indeed help me in improving contact ratio and also help in adhering to compliance Absolute Solution for Call Centre Needs


Inbound Call Centre –

A brilliant mechanism which help the center to manage the heavy call flow or in other words call traffic its features are listed below

  • Call Waiting.
  • Multi- Level IVR.
  • Advance Call Distribution.
  • Music on hold.
  • Queue Management.
  • Call forwarding.
  • Call routing.
  • Call transfer.

Outbound Call center –

allows one to make calls which indeed increases the productivity and reduces the agents idle time, one can make the best use of this by using the listed features

Blended Call Centre-

this service is to maintain the balance between the outbound and inbound calls, it is the perfect blend which helps to reduce the idle time of the agent and they are to seamlessly handle both inbound and outbound calls. It comes with the listed features

The WOWPBX Call Centre Solutions Benefits

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